CURE is a workplace unlike any other. Where else can you find people walking through office hallways and hospital corridors, thinking, “We get to do this!” We are constantly amazed that we get to be part of what God is doing through CURE.
Who does CURE need?
Our hospitals and programs cannot function without a team of dedicated, talented professionals. We need YOU to consider joining our team so that we can keep doing what we’re doing!
We hire professionals who support and embody the following values:
Being Christlike– We value reflecting Jesus with compassion to those we serve.
Being Childlike – We value a child’s passion for life and dependence on God in how we think, live, and love.
Integrity – We value doing what we say and saying what we do.
Restoring the Broken – We value taking action in responding to the physical and spiritual needs of those without voice and resources.
Intentional Relationships – We value collaborative partnerships that cultivate trust and authenticity.
Help Desk Technician
New Cumberland, PA
CURE is seeking candidates for an exceptional opportunity for a Help Desk Technician. The Help Desk Technician is a member of the Technology team and is responsible for supporting applications and computer/network systems at CURE’s Mission Support Center (MSC). The Help Desk Technician works closely with, and takes direction from, the Senior IT Analyst to ensure that MSC information technology needs are well supported and maintained. In addition, the Help Desk Technician may, on occasion, be called upon to support CURE’s field operations in the hospitals or programs. That support will, in most cases, be provided remotely from the MSC, but may require travel to the field.
Provide IT support for the CURE MSC. This includes, but is not limited to:
Desktop and laptop PC support and troubleshooting.
Wired and wireless network troubleshooting.
Desktop software application support.
Perform work tasks as assigned in CURE's Help Desk ticket system.
Support existing CURE applications including, but not limited to, Google Apps, Jazz, Xledger, Zamboo, Bamboo HR, Salesforce, cure.org and associated supporting applications, miscellaneous CURE related websites, Zendesk, and applications used by field operations such as EMR, PACS, CMMS, etc.
Assist CURE staff on the use of information technology, including communication of IT policies and standards.
Provide IT support for CURE field operations, working with IT personnel located in the field.
Perform other duties related to the overall functioning of the Technology team at CURE MSC.
Qualified candidates for this position will possess the following:
Bachelor's degree in Computer Science, Business Information Systems, or related field, or equivalent experience in related background.
Minimum of one (1) year experience with IT systems and/or networking and/or application deployment/configuration and support preferred.
Experience directly helping others with use of information technology.
Demonstrated track record of learning new technologies.
Ability to take assigned tasks and work independently on them, requesting assistance as needed.
Basic desktop, laptop and network troubleshooting skills.
Proficiency in common office productivity software.
Good communication skills and and comfortable working one-on-one with technology users.
Basic understanding of web related technologies (HTML, HTTP).
In addition, all candidates should be familiar with the Statement of Faith, and will be required to agree with the declarations of the Statement of Faith in order to be considered for this position.