Information Technology Assistant

POSITION OVERVIEW

     Reporting directly to the IT Officer, the role of the IT Assistant is to support the IT & Health Information function of the Hospital. He/she will responsible for installing, configuring and monitoring computer hardware, software and networks in accordance with CURE International’s standard, diagnosing faults and solving technical problems as and when required.

KEY RESPONSIBILITIES

User Support (Help Desk)

• Troubleshooting: Serving as the first point of contact for employees experiencing technical issues with computers, printers, or software.
• Onboarding: Setting up workstations, accounts, and credentials for new hires.
• Training: Assisting staff with basic training on how to use company hardware or software (e.g., Microsoft Office, Slack, Zoom).
• Password Management: Resetting passwords and unlocking accounts in systems like Active Directory.

             Hardware & Software Maintenance

• Installations: Installing and configuring operating systems (Windows, macOS, Linux) and applications.
• Repairs: Performing basic hardware repairs (e.g., upgrading RAM, replacing hard drives) or coordinating repairs with external vendors.
• Updates: Ensuring all systems have the latest security patches and software updates.
• Inventory Management: Tracking IT assets, including laptops, monitors, cables, and software licenses.

            Network & System Support

• Connectivity: Troubleshooting local network issues (Wi-Fi, LAN) and internet connectivity.
• Backups: assisting with routine data backups to ensure company data is secure.
• Security: Monitoring antivirus software and reporting potential security breaches or phishing attempts to senior staff.

            Database Training

• Assist the IT Officer in providing hospital staff coaching and training in the use of all if CURE’s technology solutions.

            Office Support

• Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs
• Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate
• Performs any other related duties as assigned by the supervisor.

          Reporting

• Generate data reports as per the client requirement.
• Create reporting templates on google sheets.

       Education and Professional Development

• Ensures own professional development to enhance own competencies through self-assessment and/or formal performance appraisal on regular basis according to the hospital (and own) professional development plan;
• Maintains professional records that provide evidence of competency and lifelong learning.
• Identifies personal development and training needs and work with the supervisor to, help facilitate education and professional development where possible.
• Maintains a good quality learning environment that supports continuing professional development, creativity and being proactive.
• Spiritual Ministry participation
• Participates in the hospital’s Spiritual Ministry programs.
• Attend chapel and departmental bible studies with staff (depending on weekly schedule)

          Occupational Health & Safety function

• All staff are expected to work in such a way that does not cause injury to themselves, other staff members or customers.
• Following & complying with H&S policies, processes & applying them to their own work activities, including using/wearing Personal Protective Equipment as required.
• Participating in activities directed at preventing harm & promoting well-being in the workplace Identifying, reporting & self-managing hazards where appropriate.
• Early and accurate reporting of incidents at work and raising issues of concern when identified.

          Other duties as assigned

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned, as a member of the Human Resources team.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION/EXPERIENCE REQUIREMENTS

• Certificate or Diploma in Information Technology or Computer Science, or related field.
• Minimum of One (01) year experience in IT support, systems administration and information management in professional organization.

KNOWLEDGE, SKILLS AND ATTRIBUTES

• Strong knowledge of IT support, various operating systems (including Microsoft Windows and Linux)