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Donor Engagement Associate (Part-Time)

 

CURE is seeking candidates for an exceptional opportunity for a Donor Engagement Associate at its Mission Support Center located in Grand Rapids, Michigan. The Donor Engagement Associate plays an important frontline role in responding to all donor inquiries to ensure questions are answered and that all supporters and members of the CURE International community have a positive experience.

The Donor Engagement Associate maintains the operational foundation of the philanthropy department and provides important donor stewardship touchpoints, helping to ensure that CURE International has the necessary support for our mission.  The right candidate will relish efficient processes and managing operations and systems.

  This position would be casual part-time ( 20-29 hours per week) with some flexibility in the office hours.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

  • Acknowledging (Thanking) & recording and/or verifying donation activity.
  • Initiate phone calls to donors and/or lapsed donors as directed from a list and logging activity into Salesforce CRM.
  • Provide customer service/donor relations support, including handling phone calls and emails from donors on gift processing and troubleshooting solutions if issues such as, but not limited to, the following arise:
  • Monitor online donations, verifying the automated process that enters all donations into the donor database.
  • Follow-up with donors regarding failed credit card transactions.
  • Other activities as directed by the Director of Donor Relations.

CORE COMPETENCIES/SKILLS/EDUCATION NEEDED

  • Associate's degree or equivalent experience.
  • Minimum of two (2) years of experience in donor relations or customer service-related fields.
  • Proficiency in word processing, basic spreadsheet, and database management applications.
  • Ability to work independently and as part of a team.
  • Strong verbal and written communication skills.
  • Ability to engage with donors via email, phone, or other to provide excellent customer service.
  • Attention to detail, care with donor information, and presentation of materials.  

 

In addition, all candidates should be familiar with the Statement of Faith, and will be required to agree with the declarations of the Statement of Faith in order to be considered for this position.  

Please click here to read our Statement of Faith.

This is a full-time, paid position that offers a competitive salary with a comprehensive benefits package that includes health, dental, vision, and life insurance, flexible spending accounts, retirement, and paid time off. 

 

 

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