Information Technology Manager

POSITION OVERVIEW:

The IT Manager is responsible for the support of all Information Technology (IT) and Hospital Management Information System (HMIS) services, systems, networks and devices that the Hospital staff utilize to achieve CURE’s Mission.  He or she is responsible for installing, configuring and monitoring computer hardware, software and networks in accordance with CURE International’s standards, diagnosing faults and solving technical problems, and training end-users in the use of technology solutions.

The position is part of the network-wide IT support structure, serving as the first level of user support to Hospital staff. The position reports to the Operations Manager of the Hospital and receives technical guidance and oversight from CURE International’s Head of Technology and the Technology department.

This position is also required to supervise any IT Support Specialists, if any of these positions are filled.

ESSENTIAL DUTIES:

Technology Deployment and Provisioning

1. Deploy and provide support for LANs, WANs, network segments, Internet, and VPN systems.
2. Install new / rebuild existing servers and configure hardware and peripherals, services, settings, directories, storage, etc. in accordance with the CURE International IT standards and project/ operational requirements.
3. Configure and deploy desktop & laptop computers, printers, routers, switches, firewalls, phones, tablets, smartphones, and software solutions.
4. Develop and maintain documentation of deployment, installation and configuration procedures.
5. Research and recommend innovative, and where possible automated approaches for system administration tasks.
6. Create, update, disable and delete user accounts and user access permissions per request.
7. Implement technology, security, data backup & privacy best practices and process improvements across the Hospital, as prescribed by CURE International’s Technology department.

Technology Maintenance and Support

1. Support all IT functions across the Hospital, including:
   1. Enterprise applications (includes communications, collaboration, electronic medical records (EMR), inventory management, human resource, financial management and accounting systems and tools)
   2. Physical servers, virtual machines, desktop & laptop computers, and mobile devices
   3. Network and security/access administration
   4. Information management and protection
2. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs, such as backups.
3. Administer servers, virtual machines, desktop & laptop computers, printers, routers, switches, firewalls, WiFi access points, phones, tablets, smartphones, operating systems and software.
4. Perform regular security monitoring to identify and remediate possible security risks or intrusions.
5. Ensure automated daily backup operations are functioning correctly, and that all required files and system data are successfully backed up, both to local external and offsite cloud storage.
6. Perform regular file archival and purge as necessary.
7. Repair and recover from hardware or software failures. Coordinate and communicate with impacted users and services in a timely manner, sharing regular status updates.
8. Apply computer operating system security patches, updates and upgrades on a regular basis, and upgrade administrative tools and utilities.

Supervision and Training

1. Provide leadership, mentoring, coaching, and training to IT Support Specialists (if any of these positions report to the IT Manager position).
2. Provide Hospital staff coaching and training in the use of all CURE’s technology solutions.

SECONDARY DUTIES:

1. Participate in 1-on-1 and team meetings within the Technology department as needed.
2. Contribute to strong teamwork and information sharing within the network-wide IT team, between Hospital-based groups, and across the organization.
3. Collaborate and communicate cross-functionally in support of One CURE, One Mission.

OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the co-worker for this position. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s Degree in Information Technology or Computer Science, or related field, or equivalent experience in related background.
2. Minimum of 5 years experience in IT support, systems administration and information management in a professional organization, those with experience working in healthcare setting will have an added advantage.

KNOWLEDGE, SKILLS & ABILITIES:

1. Strong knowledge of IT support, various Operating Systems (including Microsoft Windows and Linux), business and collaboration applications, Electronic Medical Records Systems and IT policies, procedures and standards
2. Information processing and numeracy abilities
3. Accuracy, attention to detail and timely project and service delivery
4. Security conscious approach to provision of IT services
5. Ability to establish priorities and proceed with objectives with minimum supervision
6. Strong written and verbal communication skills in English
7. Ability to teach technology to end-users, with patience
8. Google G Suite administration and support (Preferred)

COMPETENCIES:

1. Attention To Details: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
2. Persistence & Determination: Able to take responsibility for actions and outcomes and persist despite obstacles; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
3. End-user Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure end-user satisfaction; deal with service failures and prioritize end-user needs.
4. Decision Making & Problem-Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
5. Systematic Problem Solving: Able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
6. Integrity: Ability to be tactful, maintain privacy, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a co-worker encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The co-worker must perform all duties in conformance to appropriate safety and security standards. 

The noise level in the work environment is usually low.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a co-worker to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The co-worker must be able to regularly lift and/or move up to 10 pounds.
Specific vision abilities required by this position include close vision and the ability to adjust focus.

While performing the duties of this position, the co-worker is required to:

• Frequently sit, use of fine finger dexterity, talk, hear

Occasionally stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch

Interested individuals are requested to submit applications as soon as possible. Application for this position will be reviewed on rolling basis, as such we will close this advert when we are in receipt of sufficient applicants. 

Only Online applications through our webpage will be considered. 

Beit-CURE Hospital Malawi is a Christian mission hospital that provides free orthopedic as well as plastic and reconstructive surgeries for children with correctable physical disabilities in Malawi. The integral mission for BCHM is “Healing the sick and proclaiming the Kingdom of God“