Medical Scheduler

Davao City, Davao del Sur, Philippines

Full Time

Mid Level

Job Location: Davao City, 8000 Philippines

The Medical Scheduler’s daily duties include handling email and phone correspondence, collecting basic patient information, and scheduling appointments. He/she serves as the initial contact with the patient, and excellent customer service skills are necessary for medical schedulers; they must be able to address patients' concerns and collect or update account information as necessary. He/she is responsible for planning needed follow-up calls or appointments. Certain labs and tests may need to be scheduled for the patient, as well as future appointments.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Set appointment schedule for consultation for plastic/orthopedic case patients on Tebow CURE Hospital waiting list.
Coordinate with focal persons of LGUs and municipalities for the schedule of appointments for consultation of patients residing in their area.
Conducts follow-up with focal persons of LGUs, municipalities, and to patients residing in distant places 1 week before the scheduled appointment to confirm and finalize details.
Issuance of appointment confirmation letter for patients residing outside Davao City.
Facilitating, encoding, and forwarding transport & accommodation requests of patients.
Conducts checking every after clinic if the patient arrived in their schedule.
Rescheduling of patients who did not attend their consultation date.
Contact patients two days before to remind them of their scheduled appointment (new, old, and post-op).
Monitoring of clubfoot patients (waiting list, scheduled, ongoing casting, and done surgery).
Checking of discharge logbook for a post-opt routine schedule of patients.
Encoding in clinical appointment spreadsheet the follow-up schedule checkup of patients every after clinic.
Encoding in FileMaker details of ortho, cleft, P&O, and hernia patients for clinic appointments coming from Facebook and walk-in inquiry.
Encoding in Bizbox and FileMaker details of patients a day before their scheduled consultation to add them to the clinic list.
Assist in the P&O clinic (communicating with patients about their schedule & answering their inquiries).
Assist in the Hernia clinic (Sets appointments, sending of instructions to guardians/parents of patients on what to bring during consultation).
Monitoring of COVID-positive patients (coordinating with LGU and OPCEN for their transportation & pick-up going back to a place of origin).

OTHER DUTIES

Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage, and actively participating in initiatives that promote environmental stewardship.

EDUCATION/EXPERIENCE REQUIREMENTS:

Minimum Education Required: Bachelor’s Degree in Social Work or another related field.
Licenses/Certifications Required; if any: None
Minimum Experience Required: Prior eceptionist experience, ideally in a medical clinic environment

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of common medical terminology
Excellent communication skills and phone etiquette
Computer competency for data entry and the production of reports and schedules
Display kindness and be open to providing scheduling accommodations to patients, clients, or staff
Ability to manage multiple tasks in an efficient manner

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Who does CURE need?

Medical Scheduler

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